This refund and cancellation policy outlines how you can cancel or seek a refund for a  service that you have reserved/booked through the Platform.

Under this policy:

Cancellations will only be considered if the request is made 7 days prior to the Date of Arrival.

However, cancellation requests may not be entertained if the bookings have been made and it is under a 7 days window of arrival.

Hybernation does not accept cancellation requests for perishable items like room bookings, bungalows, villas and food and beverages.

In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the seller/ merchant listed on the Platform, has checked and determined the same at its own end. This should be reported during the stay of receipt of guests at the property.

In case you feel that the service received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 25 hours  of check in. The customer service team after looking into your complaint will take an appropriate decision.

In case of complaints regarding the services  that come under the cancellation policy, please refer the issue to them.

In case of any refunds approved by Hybernation, it will take 7 days for the refund to be processed to you.